When we are asked to provide our services, we may collect and process personal data in order to satisfy a contractual obligation. Where individuals make use of our services this personal data will usually be provided by the individual directly. However, we also receive information from solicitors and use this information so that they can provide you with the service.
Definitions and interpretation
4. For purposes of the applicable Data Protection Laws, Family Mediation and Mentoring LLP is the "data controller". This means that Family Mediation and Mentoring LLP determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
How we collect Data
6. We collect Data in the following ways:
Data that is given to us by you
7. will collect your Data in a number of ways, for example:
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
Who we share Data with
11. We may share your Data with the following groups of people for the following reasons:
• our employees, agents and/or professional advisors - for the purposes of providing a mediation service;
• our governing body;
Keeping Data secure
12. We will use technical and organisational measures to safeguard your Data, for example:
13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com
14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
17. You have the following rights in relation to your Data:
18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org
19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
23. We may also disclose Data to a prospective purchaser of our business or any part of it.
24. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
27. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Family Mediation and Mentoring LLP to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
28. This Website may place the following Cookies:
29. You can find a list of Cookies that we use in the Cookies Schedule.
30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
31. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
33. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
37. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Our complaints policy
If you have a complaint about our service please follow these steps:
Step One: Please try and resolve your complaint by speaking or emailing the mediator assigned to you at the earliest opportunity and in any event within 3 months of a concluded mediation meeting.
Step Two: If you are not satisfied with the way the mediator has dealt with your complaint please send your complaint in writing by emailing email@example.com. Your complaint will be acknowledged within 7 days and reviewed by another member of the LLP within 28 days who will respond to you within this timeframe.
Step Three: If we do not deal with your complaint satisfactorily you are able to refer your complaint to the Family Mediation Council through their website https://www.familymediationcouncil.org.uk/complaints-about-mediators/