Privacy Policy

This privacy policy applies between you and Family Mediation and Mentoring LLP (“we/us/our”). Family Mediation and Mentoring LLP takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you and in relation to your use of the Website.

Family Mediation and Mentoring LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

When we are asked to provide our services, we may collect and process personal data in order to satisfy a contractual obligation. Where individuals make use of our services this personal data will usually be provided by the individual directly. However, we also receive information from solicitors and use this information so that they can provide you with the service.
Please read this privacy policy carefully.

‍
Definitions and interpretation
1. In this privacy policy, the following definitions are used:

2. In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
"including" is understood to mean "including without limitation";
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy

‍
Scope of this privacy policy
3. This privacy policy applies only to the actions of Family Mediation and Mentoring LLP, our clients and other Users of this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Family Mediation and Mentoring LLP is the "data controller". This means that Family Mediation and Mentoring LLP determines the purposes for which, and the manner in which, your Data is processed.

‍
Data collected
5. We may collect the following Data, which includes personal Data, from you:

Name and address;
Date of birth;
Job title;
Profession;
Contact Information such as email addresses and telephone numbers;
Financial information to include credit / debit card numbers;
Any information we need to be able to provide you with our services, whether by you having completed forms or providing specific information we have requested;
IP address (automatically collected);
Web browser type and version (automatically collected);
A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
‍

In each case, in accordance with this privacy policy.

‍
How we collect Data
6. We collect Data in the following ways:

data is given to us by you; and
data is collected automatically.

‍
Data that is given to us by you
7. will collect your Data in a number of ways, for example:

when you contact us through the Website, by telephone, post, e-mail or through any other means;
when you make payments to us, through this Website or otherwise;
when you use our services;

in each case, in accordance with this privacy policy.

‍
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:

we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

‍

Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

internal record keeping;
providing and improving our products / services;
providing your details and information to our governing body in accordance with our complaints policy (see below):
contact for market research purposes which may be done using email, telephone or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy.

‍
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

‍

Who we share Data with
11. We may share your Data with the following groups of people for the following reasons:
• our employees, agents and/or professional advisors - for the purposes of providing a mediation service;
• our governing body;
• relevant authorities – without your consent, if the mediator believes there is a risk to a child or children disclosed during the assessment meeting or mediation session; in each case, in accordance with this privacy policy.

‍

Keeping Data secure
12. We will use technical and organisational measures to safeguard your Data, for example:

we store your Data securely.
payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@familymandm.co.uk

‍
14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

‍

Data retention
15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

‍
16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

‍

Your rights
17. You have the following rights in relation to your Data:

Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase - the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
Right to data portability - the right to request that we move, copy or transfer your Data.
Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

‍

18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@familymandm.co.uk

‍
19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

‍
20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

‍

Links to other websites
21. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

‍

Changes of business ownership and control
22. Family Mediation and Mentoring LLP may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of . Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

‍
23. We may also disclose Data to a prospective purchaser of our business or any part of it.

‍
24. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

‍
Cookies
25. This Website may place and access certain Cookies on your computer. Family Mediation and Mentoring LLP uses Cookies to improve your experience of using the Website and to improve our range of services. Family Mediation and Mentoring LLP has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

‍
26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

‍
27. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Family Mediation and Mentoring LLP to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

‍
28. This Website may place the following Cookies:

‍

29. You can find a list of Cookies that we use in the Cookies Schedule.

‍
30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

‍
31. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

‍
32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

‍
33. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

‍
General
34. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

‍
35. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

‍
36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

‍
37. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

‍

Changes to this privacy policy
38. Family Mediation and Mentoring LLP reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Family Mediation and Mentoring LLP by email at hello@familymandm.co.uk

‍

Our complaints policy
If you have a complaint about our service please follow these steps:
Step One: Please try and resolve your complaint by speaking or emailing the mediator assigned to you at the earliest opportunity and in any event within 3 months of a concluded mediation meeting.

Step Two: If you are not satisfied with the way the mediator has dealt with your complaint please send your complaint in writing by emailing hello@familymandm.co.uk. Your complaint will be acknowledged within 7 days and reviewed by another member of the LLP within 28 days who will respond to you within this timeframe.

Step Three: If we do not deal with your complaint satisfactorily you are able to refer your complaint to the Family Mediation Council through their website https://www.familymediationcouncil.org.uk/complaints-about-mediators/

‍